All your questions. Answered!

You can shop from our range of bonbons and chocolate bars.

Currently no vegan options are available, but we are working on it for you.

A custom gift order is made with a minimum of 10 boxes. Contact Us

All orders made before 12 noon can be delivered on the same day. In other cases, we can provide you with the earliest next day delivery.

All payments can be done via our Payment Portal on the website.

Not yet, but we hope to have one by late 2021 or early 2022. Our commercial kitchen is in UAE, and we offer delivery to Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain, Umm Al Quwain and Ras Al Khaima.
All orders made before 12 noon can be delivered on the same day. In other cases, we can provide you with the earliest next day delivery.

No, we do not ship internationally right now but we’ll keep you posted when we do.

Delivery charges are calculated at checkout.

Once your order has been placed, you will receive a confirmation email that will include a receipt of your order.

No, since each chocolate is handcrafted and made on order, we cannot cannot cancel or reschedule the delivery. 

Yes, after a shipping method has been selected, you may specify your preferred date of delivery by simply selecting the date in the calendar option at checkout. There is an am and pm selection also available.

We unconditionally guarantee your full satisfaction. Our goal has always been to make fresh, high quality chocolates whilst also providing exceptional customer service. If, for any reason, we fall short on any aspect of our service, we would gladly exchange an item and send a replacement. More importantly, we ask that you contact us within one week of the shipping date, as we are always looking to improve and better our service for you.

At Nacre we take pride in using natural ingredients and no preservatives in our chocolates. Our chocolates are freshly made on a daily basis. Each package has a clearly labelled ‘Best Eaten’ date. Follow storing information on packaging. If the chocolates are not properly stored or not consumed by the indicated date they may go bad.

We work with industry leaders like Valrhona, Felchlin and Belcolade who believe in Ethical sourcing cacao & Fair Direct Cacao. Some of the certifications are Rainforest Alliance, UTZ, Cacao Trace & Fairtrade.

We recommend storing your chocolate in a cool, dry secret place (15-18°C), away from strong odours and direct sunlight. A wine refrigerator has the ideal temperature for chocolate when stored in an airtight container. When storing in a household refrigerator, make sure your chocolates are placed in an airtight container.

Should you have any problems with your order or have queries, please send us an email at or call our Customer Service at +971556952121.

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